Designing, implementing, and continuously improving Shared Service Centre and Global Business Services operating models across finance functions — from transactional lift & shift to strategic business partnering. 17 years aligned with the full SSC/GBS maturity journey.
Early SSC experiments moving high-volume processes — AP, AR, payroll, reporting — to low-cost centres with basic SLAs.
Rapid 30–50% cost savings through labour arbitrage, but quality risks (5–10% error rates) and high turnover (10–25%).
Proactivity and resilience during chaotic month-end spikes
Led standardisation projects and automation pilots (RPA) across global ERP environments.
30–50% cycle time reductions and 60–80% defect drops, but change resistance and selective outsourcing failures due to profit margins.
Stakeholder management and building legacy solutions that lasted years
Multi-process regional team leadership, Finance Business Partner to senior leaders, GBS financial performance ownership.
SSC → GBS evolution with budgeting, forecasting, and decision support. Complex stakeholder balancing between cost centre (CFO) and profit centre (business) expectations.
Strategy-to-action via performance management cadences
Embedding the Global Process Owner (GPO) model for end-to-end process collaboration across finance.
AI/RPA automation, predictive analytics, ERP modernisation (ECC → S/4HANA). Progress over perfection, clear KPIs, continuous upskilling.
AI integration, GPO governance, and scalable digital finance operating models
From reporting the past to predicting the future — through AI forecasting, self-service analytics, and scalable operating models that grow with the business.
Every stage of the SSC/GBS maturity journey brings distinct challenges and opportunities. Having lived through all four stages, I understand what works, what fails, and how to navigate the transition pragmatically.
Let's discuss your maturity stage and next steps — whether you're at lift & shift or accelerating toward a digital GBS model.
From operating model design to digital enablement — I bring hands-on experience from every stage of the SSC/GBS journey.
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